“There should not be any traffic jams while going the extra mile.” ~ Ty Howard
I am a person who lives by the philosophy and understanding, if it looks, feels and smells like a skunk—it at one point, will definitely reach a level where it repulsively stinks, and you will no longer be able to ignore it.
When we speak of customer service, an overwhelming majority of companies today relate it to the final consumers, external customers who actually consume or buy a company’s products or services. Yet, the term customer service has two sides to it; the other side being internal customer service. Internal customer service is one of the most important, but often overlooked and neglected aspects of business. It is imperative for any business today to develop and sustain what I call “Green & Growing” (healthy and positively thriving) internal customer service habits and practices, especially if the company expects to have employee teams and departments eager and happy to satisfy all customers 100 percent of the time.
As soon as a company loses its focus and commitment in sustaining “Green and Growing” internal customer service habits and practices with all of its employee teams and departments—you can rest assured that the repulsive stench of a skunk will soon run rampant throughout the company. You will soon find “silos,” “us-against-them conflicts,” “negative attitudes,” “low morale,” “policy battles,” “unfulfilled internal requests,” “management conflicts,” “toxic employee cliques,” and “endless low-productivity issues.” The company is stinking and dying slowly from the inside out with its employees either screaming aloud for relief (immediate improvements) or leaving the company for a healthier work environment.
Don’t fret. If you are a manager and find the current state of your organization’s internal customer service to be repulsively stinking, then you need to act fast. You can create and put in place a sustainable action plan that can bring an end to the silos, conflict battles and low-productivity issues—and rid your company of its internal customer service “Stink.” Here are five strongly recommended things for you to do – starting today – to improve your company’s internal customer service issues:
The first thing you need to do as a manager is to turn to your employees to take a note of their grievances as it pertains to internal customer service. Talk to them about their problems in their respective work environments and get honest feedback. Conducting regular surveys is also a useful approach in this regard. Then try to eliminate these impediments for your employees. This will increase their morale, team harmony, trust with management, and workload productivity.
Secondly, as a manager, you must strive to create a collaborative environment rather than an individualistic environment inside the workplace. This will reduce silos and the mean spiritedness amongst employees or departments which often results in productivity sabotage and hampers the organization’s progress towards achieving its goals. This will also further create togetherness and a sense of harmony amongst employee teams and departments. The key here is to create a “Green & Growing” supportive environment.
Another important thing to do as a manager, is to encourage all employees to treat one another with courtesy and professionalism at all times. Employees should be recognized and rewarded for their exceptional work performance, and any instance of underperformance or discourteous behavior on an employee’s part should be immediately addressed and dealt with professionally. This will boost the workforce’s confidence, morale, trust and accountability which will eventually result in overall improved organizational performance.
To further improve internal customer service, it is of paramount importance that whenever managers need to make big organizational changes, they keep internal customers informed and at the heart of the decision making process. Any decision which is taken without getting the internal customers onboard has the potential to backfire, and bring back your internal customer service repulsive “Stink” again.
Lastly, as a manager, you must display positive leadership skills and abilities in order to direct employee teams and/or departments towards achieving “Green & Growing” internal customer service and continuous organizational success. Clearly communicate the organizational goals to improving internal customer service and also encourage and empower employees on all levels to consider themselves important in the new, healthier, fun, and harmoniously productive organizational structure. This way, they will take ownership of, and play their part in, building and sustaining “Green & Growing” internal customer service habits and practices with motivation and enthusiasm.
Now it’s time for you to get started on removing the “Stink” from your company’s internal customer service habits and practices. Be responsible and accountable for focusing on how you’re going to create and execute your plan for the improvement of your company’s internal customer service habits and practices. Keep in mind, you already know what “dead and stinking” looks, feels and smells like. By creating, promoting and sustaining your new “Green & Growing” internal customer service way of doing things—you and your company will, over time, continuously improve morale, performance, productivity, and profits inside a company that was once stinking and dying slowly from the inside out. This will be a big accomplishment for your company as a whole, and all internal customers will feel valued as they appreciate and celebrate company leadership and the ongoing accomplishment of company goals.
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To learn more about Ty Howard’s Employee Morale and Staff Development keynote speaking and training programs, visit: http://www.tyhoward.com
About the Author: Ty Howard,
Mr. Untie the Knots®,
Freeing Maximal Business, Performance & Human Potential Daily!
Ty Howard is an internationally recognized authority on organizational and managerial practices that optimize employee performance and success. He is the creator and lead facilitator of the trademarked “Untie the Knots® Optimal Performance Process,” and the author of Untie the Knots®: Improving Habits, Choices, People, Relationships, Performance and Results, as well as dozens of published articles on employee and organizational performance and development worldwide. For information on his programs and services, visit: http://www.tyhoward.com.
The above video clip is of Ty Howard, Dynamic Motivational Speaker for Educators, speaking to 225 teachers, administrators and staff of the Alvin ISD in Alvin, Texas.
Ty’s presentation title is “Re-Capturing and Re-Igniting Your PASSION.” Watch and enjoy as he connects, inspires, entertains, motivates and empowers the hearts and minds of some of America’s amazing and wonderful teachers.
Ty Howard is an internationally recognized authority on teacher, student, school counselor, administrator and staff development. He is Editor-in-Chief of the online magazine MOTIVATION, the creator and lead facilitator of the trademarked “Untie the Knots® Optimal Performance Process,” and the author of the best-selling book Untie the Knots® That Tie Up Your Life: A Practical Guide to Freeing Yourself from Toxic Habits, Choices, People, and Relationships, as well as dozens of published articles on teacher and student development, and employee and organizational development worldwide. For information on his programs and services, visit: http://www.speakersforeducators.com.
“The happiest people don’t have the best of everything.
They just make the best of everything.”
~ Author Unknown
In today’s work environment it’s become the norm to come across more and more employees who are very unhappy at work. Many will say, it’s due to recent work related changes, coping with difficult leadership, downsizing, working on conflict plagued teams, the economy, the current national unemployment rate, unfavorable changes at home, health issues, personal toxic habits, or they simply do not like their job. These are definitely factors that can zap and plummet a person’s “Happiness” levels over time.
Even in the midst of uncertain and undesired challenges—you can recapture and reignite “Happiness” at work. It will require your positive mental toughness and inspired change of perspective. From this point forward, I want you to shift your thinking from what your organization and everyone else has to do for you to be happy at work to what you will immediately begin doing so you can recapture and enjoy “Happiness” at work.
Now that you’ve shifted your thinking, I find it timely to provide you with my “15 Quick Tips to Recapturing and Reigniting Your Happiness at Work.” Keep in mind that we cannot control one hundred percent of the external factors that can impact our “Happiness” but we do have full control over how we manage ourselves and our internal feelings each day. In turn, giving us the internal power to identify, control and untie the knots® delaying or blocking our “Happiness” at work.
I challenge you to read, consider, and post the complete list of 15 quick tips in your work area for daily recall and guidance. Also practice at least seven to ten of them daily to begin promptly improving your level of “Happiness” at work.
15 Quick Tips to Recapturing and Reigniting Your Happiness at Work
( What not to do so your “Happiness” can shine through at Work! )
1. Do not listen to or side with other unhappy employees.
2. Do not contribute to gossip or participate in the workplace rumor mill.
3. Do not waste time pointing fingers and blaming others.
4. Do not disrespect, bully, belittle or sabotage co-workers.
5. Do not frown or display negative emotions, even in moments of adversity.
6. Do not pass-off or turn-in poorly done work.
7. Do not waste productive work hours doing non-work related tasks.
8. Do not fail to consistently get your work done in a timely fashion.
9. Do not be the team player who is confrontational and difficult to work with.
10. Do not say and do any inappropriate things that will offend other co-workers or land you in trouble.
11. Do not be the employee who chronically comes in late, calls out, and makes excuses to leave early.
12. Do not make it your mission to get other happy co-workers to think and perform negatively.
13. Do not bring your home or outside of work drama into the workplace.
14. Do not be the employee other employees cannot trust or count on.
15. Do not voice a complaint without ‘professionally’ suggesting with it at least one researched solution to possibly fix the problem or challenge.
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To learn more about Ty Howard’s Employee Morale and Staff Development keynote speaking and training programs, visit: http://www.tyhoward.com!
About the Author: Ty Howard,
Mr. Untie the Knots®,
Freeing Maximal Business, Performance & Human Potential Daily!
Ty Howard is an internationally recognized authority on organizational and managerial practices that optimize employee performance and success. He is the creator and lead facilitator of the trademarked “Untie the Knots® Optimal Performance Process,” and the author of Untie the Knots®: Improving Habits, Choices, People, Relationships, Performance and Results, as well as dozens of published articles on employee and organizational performance and development worldwide. For information on his programs and services, visit: http://www.tyhoward.com.
Enhancing the good will (and productivity) in your workplace should be significantly important today, tomorrow, and in the future. Employees with high moral show up to work on time, spend more time actually working, show improved communication, eagerly contribute to creativity and innovation, call out from work less, and stay longer (retention wise) at a company that promotes and practices positive long-term employee morale improvement.
There is no quick fix approach to improving and revving up employee morale. In order to put you, your team and organization on the right track toward sustainable and higher levels of employee morale, it will take learning and constantly practicing the following list of sound employee morale improvement principles:
1. Be Authentic. While you may not be concerned with the details of your employees day to day lives, just being authentic and honest about why you acknowledge them can go a long way. Pretending to care will never improve employee morale, but saying, in so many words, “I genuinely want you to feel good about being here and about being a part of our team” can.
2. Communicate More. Time is a precious resource, ensure your communication is focused, transparent, consistent, frequent, and provide only as much detail as the recipient needs to understand and engage. Communicate more to inform, inspire, empower and elevate everyone around you on a daily basis.
3. Build a Culture of Trust. Show me a team or organization with high employee morale, and I will show you a team or organization that has successfully built a culture of trust. Trust is everything in a relationship, be it business or personal. Share information, be honest, provide constructive feedback, and speak with purpose and good intentions.
4. Create Ways to Contribute. All your employees can point out some area or time-consuming process in your organization that needs to be improved, but not all feel empowered to do so. At least once each quarter, hold Open-minded Think Tank Meetings with your team. This will allow you to listen to teammates to learn “what gets in the way of the good job they want to do.” Then after each meeting your next step should be to involve them in the process of eliminating and untying the knots they’ve identified.
5. Welcome Ideas. “An idea that is developed and put into action is more important than an idea that exists only as an idea,” says Buddha. Today, more than ever, companies know they must become more creative and innovative in order to survive and thrive. Your teammates and employees are your biggest resource for fresh creative and innovative ideas—constantly seek and welcome them.
6. Clique Less. If you seriously want to improve and build employee morale—publicly announce to your team or organization a call for the immediate elimination of all office cliques. There is nothing more de-motivating and de-energizing than having to work on teams or inside an organization that is plagued with known toxic cliques. Organizations with high employee morale continuously produce to the tune of a unified agreed upon creed, similar to this one: “One Vision—One Team!”
7. Smile More. When I worked in corporate human resources years ago, I made it a point to always be uplifting. Encouraging each of my teammates to tell keep their head up, chin up, and smiles up—it’s the best energy booster to get you through the day! Right after I would share those encouraging words, a huge smile would pop up on their face. Working with people who smile a lot creates a more productive and harmonious work environment for everyone.
8. Encourage and Have Fun. More meaningful and significant outcomes are achieved inside of work environments where the boss encourages and wants employees to have fun while working harmoniously and productively than inside work environments where any form of fun is prohibited. Encourage teammates to talk about fun things like hobbies, crack appropriate and clean jokes, and stop for a moment to acknowledge and celebrate birthdays, graduations, newborns, and small and large achievements. This will boost morale, create more smiles, encourage team building, lower stress, and shorten or prevent team burnout.
9. Recognize and Reward—Often. If you ask most employees working inside an organization that is suffering from low employee morale, what would make them feel more valued, most of them would probably express a need to be recognized more for the hard work they do. You do not have to blow up your budget to recognize and reward your employees! Sometimes, all it takes is a simple handwritten note that says, “Thank YOU for a Job Well Done! I/we recognize and appreciate the hard work you do.” Stop waiting until the end of the year or when it’s way pass due. Be a boss, manager, supervisor, teammate or employee who often steps up to recognize and reward employees who deserve and have earned.
10. Stick to the Plan. If high employee morale is what you truly want for your team or organization—then Stick to the Plan for Improving Employee Morale. Employees place a very high degree of importance on the consistency of verbal and non-verbal communication, and action. No one, including you, likes to be a part of weak efforts or broken promises.
Employee morale is an important part of team and organizational success. When morale is high inside an organization, employees are passionate and motivated to work through any project timeline, team challenge, plan for change, or opportunity that comes their way. The more each individual on your team or inside your organization is cognizant of their own needs and strengths, and of others, adjustments can be made on both sides to introduce, improve, drive and optimize employee morale on all levels.
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To learn more about Ty Howard’s Employee Morale and Staff Development keynote speaking and training programs, visit: http://www.tyhoward.com!
About the Author: Ty Howard,
Mr. Untie the Knots®,
Freeing Maximal Business, Performance & Human Potential Daily!
Ty Howard is an internationally recognized authority on organizational and managerial practices that optimize employee performance and success. He is the creator and lead facilitator of the trademarked “Untie the Knots® Optimal Performance Process,” and the author of Untie the Knots®: Improving Habits, Choices, People, Relationships, Performance and Results, as well as dozens of published articles on employee and organizational performance and development worldwide. For information on his programs and services, visit: http://www.tyhoward.com.
Never allow a person’s blatant dishonesty or ego to pull a fast one by you, because in the end – no matter what the situation – it’s worth everything to them, and nothing to you. ~ Ty Howard
Ty Howard of http://www.tyhoward.com is one of America’s TOP and in-demand business and motivational speakers on the circuit.
Ty Howard, Mr. Untie the Knots(R), is an internationally respected authority on self-development and business-development. He is a habits consultant, relationship expert, teacher, success coach, and professional development consultant who has dedicated his life to teaching knots-free living and relationship-building to organizations, individuals, and families around the world. Ty is the author of the best-selling book Untie the Knots(TM) That Tie Up Your Life: A Practical Guide to Freeing Yourself from Toxic Habits, Choices, People, and Relationships.
When doing a story on any aspect of Achieving Success, Motivation, Overcoming Life’s Challenges, Employee Morale, Balancing Work & Life, Relationships, Fatherhood, Habit Development or Breaking within People, or Professional or Personal Development…
Contact Ty’s Business Office: Maryland, nationwide by arrangement and via telephone; available for keynote speaking engagements, and radio / television interviews…(also available for last minute radio / television interviews).
Have class and understanding to simply appreciate and say, “Thank you” to someone who has presented you with a genuine, generous and appropriate gesture. ~ Ty Howard
Ty Howard of http://www.tyhoward.com is one of America’s TOP and in-demand business and motivational speakers on the circuit.
Ty Howard, Mr. Untie the Knots(R), is an internationally respected authority on self-development and business-development. He is a habits consultant, relationship expert, teacher, success coach, and professional development consultant who has dedicated his life to teaching knots-free living and relationship-building to organizations, individuals, and families around the world. Ty is the author of the best-selling book Untie the Knots(TM) That Tie Up Your Life: A Practical Guide to Freeing Yourself from Toxic Habits, Choices, People, and Relationships.
When doing a story on any aspect of Achieving Success, Motivation, Overcoming Life’s Challenges, Employee Morale, Balancing Work & Life, Relationships, Fatherhood, Habit Development or Breaking within People, or Professional or Personal Development…
Contact Ty’s Business Office: Maryland, nationwide by arrangement and via telephone; available for keynote speaking engagements, and radio / television interviews…(also available for last minute radio / television interviews).
1. To all the teachers throughout this land, please take a bow each time you stand. Though sometimes your efforts and sacrifice may appear to be an endless win. Today, stop… stand… and think… of that one student where your efforts sunk in. We applaud you. ~ Ty Howard
2. Ideas… plus Enthusiasm… plus ACTION… will amount to significant results if you go after a Vision of Hope with the belief that it’s possible — on a daily basis. ~ Ty Howard
3. B.Y.O.M. = Be Your Own Motivation! Encourage and motivate yourself as if your life depends on you, because it does. ~ Ty Howard
4. Make today, another day, you and others get to witness yourself being and doing something positively magnificent. ~ Ty Howard
5. Laughter is the shortest distance between teeth showing and hearts glowing. ~ Ty Howard
6. Once you’ve broken free of a self-sabotaging habit, you’ll discover you can teach yourself new ways to perform at your best at any age. ~ Ty Howard
7. You know you’re in a healthy relationship when the two of you elevate instead of tolerate one another. ~ Ty Howard
8. Never try to put life together in one written plan; authentic greatness must have the ability to organically flow. ~ Ty Howard
9. Stay the course, Try and try until… You’ll win in life again and again, When you believe you will!
~ Ty Howard
10. When you’re inspired for greatness, your preparation and talent can propel you to fly higher than anyone else. ~ Ty Howard
11. S-T-R-E-T-C-H = See Triumph Reach Everyday To Capture Hope. ~ Ty Howard
12. Every obstacle, every setback, every heartbreak carries with it the right spirit and bounce-back enthusiasm to positively carry you over any situation. ~ Ty Howard
13. Giving birth to a good idea empowers you, and continuing to grow your good idea celebrates the life in you. ~ Ty Howard
14. Teach to educate. Listen to learn. Coach to develop. Mentor to inspire. Hug to show how much you genuinely care. ~ Ty Howard
15. If you want to be average, take an easy job. If you want to be great—discover, develop and walk in your purpose. ~ Ty Howard
16. Real – focused – efforts create real – focused – results. ~ Ty Howard
17. The toughest student to reach can become the easiest student to teach, if you enter your classroom daily with a positive and green and growing mindset. ~ Ty Howard
18. No matter the mistakes you’ve made, the poor advice you’ve followed or the opportunities you’ve blown in life, remember, there is always some good left in you. ~ Ty Howard
19. Do not only want to feel better—want to be better, too! ~ Ty Howard
20. True Passion Is—As True Passion Does! ~ Ty Howard
21. Success can turn a nobody into a somebody when done with class. ~ Ty Howard
22. Never fall apart when an unexpected challenge happens. Simply think, pray, plan, and execute your new plan of optimistic action with confidence. ~ Ty Howard
23. If you’re being an educator is meaningful to anybody then you’re work is significant to somebody. ~ Ty Howard
24. No matter how big or small your problem may be—do something positive and progressive to break yourself free. ~ Ty Howard
25. T-E-A-C-H-E-R = One who Triumphantly Educates and Advances Character, Hope and Enthusiasm Regularly. ~ Ty Howard
About the Author: Ty Howard is the author of the best-selling book Untie the KnotsTM That Tie Up Your Life: Freeing Yourself from Toxic Habits, Choices, People, and Relationships, and the forthcoming teen character enrichment and empowerment book You Were Born to Be G.R.R.R.R.E.A.T.!!!!TM. He is recognized around the world as a highly sought after consultant and expert on habits development, motivation and empowerment for educators. Ty teaches educators how to defeat toxic habits, maintain a positive attitude, and achieve true greatness. With over 16 dedicated years as a Dynamic Professional Speaker for educators on all levels, Ty has a proven track record for delivering inspiring and engaging programs that bring forth immediate positive change, desired outcomes, and real-life results.
For information on Ty Howard’s programs and services for educators, or to request written reprint permission, visit: http://www.keynotespeakersforteachers.com or call Toll Free 1-800-385-3177.
The above video clip is of Ty Howard, Renowned Motivational Speaker & America’s Untie the Knots(R) Consultant, speaking at his Spring 2012 Motivational BOOMTM Seminar event in Baltimore, Maryland. It’s a Day of Motivation and Professional Development for Everyone!
Ty is speaking on “Building an Attitude of Excellence.” Watch and enjoy as he connects, interacts, motivates, inspires and empowers the hearts and minds of the wonderful participants as he explains what it takes to build and maintain an attitude of excellence.
Ty Howard of http://www.tyhoward.com is one of America’s TOP and in-demand business and motivational speakers on the circuit.
Ty Howard, Mr. Untie the Knots(R), is an internationally respected authority on self-development and business-development. He is a habits consultant, relationship expert, teacher, success coach, and professional development consultant who has dedicated his life to teaching knots-free living and relationship-building to organizations, individuals, and families around the world. Ty is the author of the best-selling book Untie the Knots(TM) That Tie Up Your Life: A Practical Guide to Freeing Yourself from Toxic Habits, Choices, People, and Relationships.
When doing a story on any aspect of Achieving Success, Motivation, Overcoming Life’s Challenges, Employee Morale, Balancing Work & Life, Relationships, Fatherhood, Habit Development or Breaking within People, or Professional or Personal Development…
Contact Ty’s Business Office: Maryland, nationwide by arrangement and via telephone; available for keynote speaking engagements, and radio / television interviews…(also available for last minute radio / television interviews). Toll Free Phone: 1 (800) 385-3177 (Maryland / USA)
The above video clip is of Ty Howard, Renowned Motivational Speaker & America’s Untie the Knots(R) Consultant, speaking at his Spring 2012 Motivational BOOMTM Seminar event in Baltimore, Maryland. It’s a Day of Motivation and Professional Development for Everyone!
Ty is speaking on “Excelling in Teamwork.” Watch and enjoy as he connects, interacts, motivates, inspires and empowers the hearts and minds of the wonderful participants as he explains how to effectively create teams that continuously excel.
Ty Howard of http://www.tyhoward.com is one of America’s TOP and in-demand business and motivational speakers on the circuit.
Ty Howard, Mr. Untie the Knots(R), is an internationally respected authority on self-development and business-development. He is a habits consultant, relationship expert, teacher, success coach, and professional development consultant who has dedicated his life to teaching knots-free living and relationship-building to organizations, individuals, and families around the world. Ty is the author of the best-selling book Untie the Knots(TM) That Tie Up Your Life: A Practical Guide to Freeing Yourself from Toxic Habits, Choices, People, and Relationships.
When doing a story on any aspect of Achieving Success, Motivation, Overcoming Life’s Challenges, Employee Morale, Balancing Work & Life, Relationships, Fatherhood, Habit Development or Breaking within People, or Professional or Personal Development…
Contact Ty’s Business Office: Maryland, nationwide by arrangement and via telephone; available for keynote speaking engagements, and radio / television interviews…(also available for last minute radio / television interviews). Toll Free Phone: 1 (800) 385-3177 (Maryland / USA)
“Without continual growth and progress, such words as improvement, achievement, and success have no meaning.” ~ Benjamin Franklin
If you’ve already positively grown in some way today, keep growing. Build on that momentum and you will stay green and growing. If you’ve encountered nothing but stress, frustration and disappointment today, keep growing. Sometimes in order to bring yourself to the point of positive growth, you will have to think and push through periods of challenge and uncertainty. Through it all, positive growth benefits you most.
A good example of positively growing through a period of challenge and uncertainty is the Aesop’s Fable on “The Crow and the Pitcher.”
“A crow, about to die of thirst, flew with joy to a pitcher, which he saw at a distance. But when he came up to it, he found the water so low that with all his stooping and straining he was unable to reach it. So he tried to break the pitcher, then to overturn it, but his strength was not sufficient to do either. At last, seeing some small pebbles at hand, he dropped a great many of them, one by one, into the pitcher, and so raised the water to the brim and quenched his thirst.”
I hope Aesop’s Fable was as refreshing and satisfying a read for you, as it was for me. Why? It leads back to my ultimate point that positive growth benefits you most. It doesn’t matter if you’re having a good day or a challenging day, when your commitment to life is to continuously and positively grow—you can and you will.
It was Eric Butterworth who said it best when he said, “Don’t go through life, grow through life.”
Can you identify – right now – where you’ve positively grown today?
Did you start your day off in a much better mood and mode than you have in days past?
Did you focus and learn from a mistake you made today or yesterday?
Did you choose to exercise, eat right and drink the number of glasses of water you promised yourself that you would months ago?
Did you forgive someone who may have hurt or wronged you in any way?
Did you tell a family member or close friend that hasn’t heard you say those three special words in a long time that you love them aloud?
Time will pass and keep on going no matter what you do. You can settle on being a do nothing person or being an ever positively growing person. Your best strategy is to keep on going and growing, too. Benefit from and make use of every moment.
I encourage people all the time by saying, Do not be afraid of growing slowly; be afraid of not growing at all while you watch countless hours pass you by.
When your day is great, keep growing! When your day is exhausting from challenge, uncertainty or disappointment, keep growing! In every unique and pivotal moment, commit to keeping yourself growing forward. And as you grow, the positive possibilities will grow ever more significant in your world because—Positive Growth Benefits You Most.
About the Author: Ty Howard,
Mr. Untie the Knots®,
Freeing Maximal Business, Performance & Human Potential Daily!
Ty Howard is an internationally recognized authority on organizational and managerial practices that optimize employee performance and success. He is the creator and lead facilitator of the trademarked “Untie the Knots® Optimal Performance Process,” and the author of Untie the Knots®: Improving Habits, Choices, People, Relationships, Performance and Results, as well as dozens of published articles on employee and organizational performance and development worldwide. For information on his programs and services, visit: http://www.tyhoward.com.
